*** COVID-19 policy deviations: Refunds will NOT be issued for reservations made AFTER the Covid-19 pandamic has been made public. Guest assumes all responsibility for their actions. By making a reservation the guest is aware that COVID-19 exists and it is out of the control of this establishment if events, plans and outings cannot occur because of any mandates set by federal or local governments. We may issue gift certificates or change the arrival date for guests that call within a reasonable period of time, allowing us to book the cottage to another person or group. If guest has booked with a 3rd party, guest must call 3rd party to cancel or change dates.
We are a non-pet property. Please respect this policy. A cleaning fee of up to $250 may be assessed.
All of our rooms are smoke/vape free. This includes your porch/balcony, and other sitting areas on the property. Smoking/Vaping violations will be subject to a fee of up to $250.
Any damages to the property, furnishings, linens or missing items shall be the responsibility of the guest and will be charged to the credit card on file.
We run the first night’s stay + tax on a credit card (MasterCard, Visa, Discover, American Express) at the time of booking. The balance is due upon arrival (limit 2 transactions per reservation at check-in). We do require a credit card on file for all reservations. Our tax rate is 13% (7% local and 6% state tax).
Because of our size, cancellations affect the Gruene Cottages significantly. There will be NO REFUND of the deposit paid, however, gift certificates may be issued at Management's discretion. *Reservations not made directly with Gruene Cottages are subject to the fees described in the booking terms at the time the reservation was made.
We welcome children in any of our rooms.
Occupancy/ Extra Person Fees
Room rates are listed with each room description and are based on double occupancy. Extra guests, where permitted, are charged $25 per night.
Minimum Age to Reserve a Room
There must be an adult of 21 years or older in each cottage or guest room. Cottages/rooms must be booked by an adult, 21yrs or older.
Check in/ Check out
Rooms are available for check in at 3:00pm.
Check out is 11:00am.
Minimum Night Stays
A two night minimum are usually required for weekend stays, and a three night minimum for most holidays. Please call our office to inquire about deviations from this policy.
Housekeeping/ Room Services
We offer a daily housekeeping service between 10am and 2pm. Housekeeping will refresh your room with towels and toiletries. Unfortunately, a “Do Not Disturb” sign will prevent them from entering your room for any reason.
We offer free on-property parking. Please use good manners.
Lost and Found
We hold items for 7 days, and then contribute appropriate items to chartiy. If claimed, we ship USPS and add the charge to your account.
No open carry firearms, please.
Follow the posted rules. PLEASE don't take glass into the pool area. Pool towels are not provided. Please do not use bathing towels from the room in the pool area. Pool open hours are 9:00 am to 10:00 pm. Gates will be locked at 10:00 pm for cleaning.